Complaints Review Officer

Spencer Clarke Group are seeking a Complaints Review Officer for a Local Authority Client in East London.

In this role, you will investigate and resolve complex housing complaints and drive service improvements through fair, timely and evidence-based outcomes.

Duties:

• Investigate and resolve complex housing complaints and Members' enquiries in a fair, timely and evidence-based manner.
• Manage complaints from start to closure, ensuring clear communication and excellent customer service throughout.
• Identify themes and learning from complaints and recommend improvements to housing services.
• Work collaboratively with colleagues, councillors and external partners to deliver effective resolutions and manage risk.

Qualifications and Experience:

• Experience of handling complex complaints or casework in a housing or local authority setting.
• Experienc...