Job Description
Complaints Team Leader - Social Housing Repairs & Maintenance
Based in Billericay
Permanent, full time position
£34,500 per annum
Here at Howells we are working with a leading social housing repairs and maintenance contractor to recruit a proactive and experienced Complaints Team Leader for their busy Billericay-based contact centre.
This is a fantastic opportunity for a highly organised individual to take ownership of customer complaints and service improvement initiatives while leading a team of administrators handling Stage 1, Stage 2, and Ombudsman complaints.
Role Responsibilities
Overseeing the daily administration of complaints and dissatisfaction surveys received via email, website, live chat, and Trustpilot.
Ensuring all complaints are processed in line with internal procedures, including investigation by the appropriate management teams.
Accurately monitoring and recording all complaints to ensure deadlines are met an...
Based in Billericay
Permanent, full time position
£34,500 per annum
Here at Howells we are working with a leading social housing repairs and maintenance contractor to recruit a proactive and experienced Complaints Team Leader for their busy Billericay-based contact centre.
This is a fantastic opportunity for a highly organised individual to take ownership of customer complaints and service improvement initiatives while leading a team of administrators handling Stage 1, Stage 2, and Ombudsman complaints.
Role Responsibilities
Overseeing the daily administration of complaints and dissatisfaction surveys received via email, website, live chat, and Trustpilot.
Ensuring all complaints are processed in line with internal procedures, including investigation by the appropriate management teams.
Accurately monitoring and recording all complaints to ensure deadlines are met an...