Job Description
Location: Megan Avenue 2 (Nearby MRT Ampang Park/ LRT KLCC)
Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)
We are looking for a Cantonese-speaking Senior Customer Service Representative to support the Hong Kong market, delivering exceptional customer and driver support across phone, chat, and online channels. Based in Malaysia, this role involves handling inquiries, resolving complex issues, and ensuring a smooth service experience while working in a rotational shift environment. You will play a key role in service recovery, driver engagement, and continuous improvement by identifying trends and enhancing the overall customer journey.
What You Will Deliver
1. Customer Relationship Recovery
- Direct Conflict Resolution: Act as the primary point of contact for HK customers experiencing service failures. Use high-level Cantonese to de-escalate heated situati...