Compliance & Quality Analyst – Customer Support

United Arab Emirates • Contract • Industry: Internet - ECommerce • Experience: 5 years • Posted On: Apr 22, 2026

We are setting up a dedicated compliance and quality function within Customer Support to proactively conduct daily audits across all customer touchpoints, identify gaps, and drive improvements across all business units. This role focuses on reviewing customer interactions and internal workflows to strengthen the CS ecosystem and prevent escalations.

• Audit customer interactions calls, emails, live chat, and social media on a daily basis
• Review Customer Support processes on a case-by-case basis across workflows
• Identify process gaps, agent errors, SOP deviations, and experience failures with clear root cause analysis
• Assess interactions for tone, accuracy, empathy, resolution quality, and alignment with our service standards
• Publish da...