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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Guest Interaction & Query Management
- Manage inbound inquiries from guests across various brands represented by the Concierge teams, demonstrating a keen understanding of their needs and concerns.
- Thoroughly comprehend and address guest inquiries and complaints, ensuring accurate and prompt responses without sacrificing quality of service.
- Resolve guest queries efficiently by employing troubleshooting techniques and facilitating prompt payment processing.
- Strive to eliminate repeat contacts by providing accurate resolutions and promoting self‑service options where applicable.
Service Delivery & System Utilisation
- Utilize appropriate tools and resources effectively to provide comprehensive and satisfactory responses to guest queries.
- Enter and update client information in the system, ensuring that guest details are current and accurate.
- Document call outcomes, including agreements made...