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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Manage inbound inquiries from guests across various brands represented by the Concierge teams demonstrating a keen understanding of their needs and concerns
- Thoroughly comprehend and address guest inquiries and complaints ensuring accurate and prompt responses without sacrificing quality of service
- Resolve guest queries efficiently by employing troubleshooting techniques and facilitating prompt payment processing
- Strive to eliminate repeat contacts by providing accurate resolutions and promoting self‑service options where applicable
- Utilize appropriate tools and resources effectively to provide comprehensive and satisfactory responses to guest queries
- Enter and update client information in the system ensuring that guest details are current and accurate
- Document call outcomes—including agreements made regarding payments—ensuring accurate and thorough record‑keeping
- Process ticket and expe...