Job Description
Guest Interaction & Query Management
Manage inbound inquiries from guests across various brands represented by the Concierge teams, demonstrating a keen understanding of their needs and concerns.
Thoroughly comprehend and address guest inquiries and complaints, ensuring accurate and prompt responses without sacrificing quality of service.
Resolve guest queries efficiently by employing troubleshooting techniques and facilitating prompt payment processing.
Strive to eliminate repeat contacts by providing accurate resolutions and promoting self-service options where applicable.
Service Delivery & System Utilisation
Product Knowledge & Continuous Improvement