Job Description
Job Title: Concierge Department: FrontOffice Reporting to: Guest Relations Manager
Position Overview
As a Concierge in a five‑star hotel, you are an ambassador of service excellence and local knowledge, offering a warm welcome and seamless assistance to every guest. From managing luggage and valet parking to providing tailored recommendations, you ensure that each guest's stay is effortless, memorable, and personalised. Your presence throughout the hotel supports all departments in maintaining a refined atmosphere and exceptional guest experience.
Applicants for this role must be over 25 years old and hold a full UK driving licence for guest valet parking purposes.
Key Responsibilities
Guest Engagement & Service
- Greet all guests with warmth, professionalism, and discretion, anticipating needs and personal preferences.
- Offer expert assistance with all guest enquiries, including directions...