Job Description
Job Description - Concierge About the Role
Reporting to the Front Office Manager (FOM), the Concierge is responsible for bell service, curating exceptional, personalized destination experiences for guests.
During the pre-opening phase, the Concierge establishes the concierge service philosophy, builds strategic destination partnerships, recruits and trains the concierge team, and ensures operational readiness prior to opening.
Post-opening, the Concierge serves as the hotel’s destination authority, VIP liaison, and lobby ambassador — delivering bespoke experiences aligned with brand standards.
The role requires refined presence, strong local influence, discretion, and exceptional networking capability.
PRE-OPENING RESPONSIBILITIES Destination Partnership Development- Build strategic relationships with:
- Fine dining restaurants
- Luxury retail boutiques
- Private clubs
- Cultural institutions