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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Managing of various elements of the service model - service desk and back office operations to ensure employees can book travel and claim expenses without disruption
- Managing of providers with support from the contract management team
- Managing of global expense claims and payment processes
- Creating and maintain of employee request management (service desk), continuously evaluate desk efficiency
- Developing of service desk methodologies to increase productivity and improve the employee experience
- Monitoring of service issues and complaints (escalations) to define patterns to reduce recurring issues
- Participation in audits to ensure all standards are met
- Ensuring compliance with regulations related to appropriate taxes and VAT, use of credit cards, and other internal financial reporting requirements
Education / Knowledge
- Academic degree in business administration, tourism or a...