Job Description
Construction Technical Support Team Leader
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a CAD & Technical Support Supervisor in Bristol!
This role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings.
What you’ll do:
- Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service.
- Manage the process of handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements.
- Oversee project pack reviews and ensure accurate CAD production to support customer specifications.
- Utilise CRM systems effectively, track team performance, and implement process improvements.
- Collaborate c...