Job Description
Seeking an experienced offshore technical support resource to support AS400-based JDA MMS (Merchandise Management System) environment. The resource will provide application and operational support, assist with issue resolution, and support ongoing maintenance and enhancements. Key Responsibilities
- Provide L2/L3 support for AS400 JDA MMS applications
- Diagnose and resolve production issues, including batch jobs, interfaces, and data errors
- Support daily operational activities (jobs, monitoring, troubleshooting)
- Assist with defect fixes, minor enhancements, and configuration changes
- Collaborate with onshore teams, business users, and vendors
- Create/update technical documentation and support artifacts
- Support testing efforts for patches, upgrades, and fixes
Required Skills and Experience
- Strong experience with JDA MMS on AS400
- Solid IBM i / AS400 knowledge (DB2, job monitoring, system u...