Job Description
Elevate client support as a TLM Consultant with ADP, specializing in Time and Attendance systems. This role is offered in a hybrid work model for optimal work-life balance.
As the TLM Consultant at ADP, your focus will be on resolving client software and hardware inquiries. You will engage clients to comprehend their needs and enhance their experience with Time and Labor Management products. Your expertise will be pivotal in automating time and attendance calculations for payroll operations.
Key Responsibilities:
• Resolve client issues on Time and Attendance systems
• Engage with clients for better understanding
• Follow best practices for call handling
• Collaborate with internal teams for solutions
• Meet assigned call metrics for performance
Requirements:
• Bilingual in French & English
• Strong customer service background
• Fundamental hardware and network knowledge
• Basic technical exper...
As the TLM Consultant at ADP, your focus will be on resolving client software and hardware inquiries. You will engage clients to comprehend their needs and enhance their experience with Time and Labor Management products. Your expertise will be pivotal in automating time and attendance calculations for payroll operations.
Key Responsibilities:
• Resolve client issues on Time and Attendance systems
• Engage with clients for better understanding
• Follow best practices for call handling
• Collaborate with internal teams for solutions
• Meet assigned call metrics for performance
Requirements:
• Bilingual in French & English
• Strong customer service background
• Fundamental hardware and network knowledge
• Basic technical exper...