Job Description
<b>Customer Experience & Voice of Customer (VoC)</b><br /> Analyze customer feedback across surveys, support interactions, digital channels, and other customer touchpoints.<br /> Identify key drivers of customer satisfaction, loyalty, engagement, adoption, and retention.<br /> Support customer journey analysis and recommend experience improvements based on data-driven insights.<br /> Design and maintain CX dashboards, scorecards, and reporting frameworks.<br /> Drive closed-loop feedback initiatives and help measure the impact of CX improvement programs.<br /> <br /> <b>Market Research & Customer Insights</b><br /> Design and execute quantitative and qualitative research studies.<br /> Conduct customer segmentation, persona development, and journey analysis.<br /> Analyze market trends, customer needs, and competitive benchmarks.<br /> Synthesize research findings into clear recommendation...