Job Description
Role Summary
Responsibilities- Continuously builds and shares knowledge to deliver expert service within own scope of work drawing on expertise of others as needed and shares knowledge
- Identifies and understands real needs and expectations of clients in a professional manner and shares with relevant team members
- Responds to client complaints in a timely and effective manner and provides feedback on progress
- Keeps clients updated with relevant and accurate information and involves them in decisions that affect them
- Focuses on consistently delivering a positive client experience
- Completes tasks in accordance with set procedures and guidelines
- Takes care to perform all tasks precisely and accurately to minimise errors
- Identifies and reports non-compliance to relevant stakeholders constructively
- Continuously evaluates quality of own work and provides feedback on progress
- Delivers on work o...