Job Description
Overview
What Workforce Optimization contributes to Cardinal Health: Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduling effectiveness, planning and decision-making.
Qualifications
- BA, BS or equivalent experience in related field
- Minimum of 3 years experience in Workforce Management in the BPO/Shared Services setting
- Experience in Scheduling, Capacity Planning/Forecasting, required
- Proficient in Verint, Genesy required
- Experience in Reports and Analytics, required
- Proficient in Microsoft Excel
- Strong communication and stakeholder management skills