🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Accountabilities
- First point of contact for consumers via telephone
- Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
- Provide disclosures to consumers.
- Assist consumers in filing disputes for all products.
- Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
- Research dispute requests to ensure disputes are accurate and warranted.
- Educate consumers on reports, claim information, reason codes, etc.
- Researching multiple databases for consumer’s information.
- Work with Dispute and Resolution teams to resolve consumer disputes.
- Document records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (MBS, Salesforce).
- Perform other duties as assigned.
Technical Skill