Job Description
About the Role
We are seeking an experienced Consumer Affairs Officer to implement, investigate, analyze and resolve consumer problems and complaints in a timely manner. The Consumer Affairs Officer is tasked to ensure implementation of the Bank's consumer affairs processes and guidelines.
Key Responsibilities
Management
- Ensure implementation of Consumer Affairs programs, policies and procedures.
- Provides insights into developing recommendations for corrective/improvement of the Bank's processes, guidelines and procedures relating to consumer affairs.
- Provide alternative modes of resolution, such as conciliation, mediation and arbitration to achieve settlement of the concern/complaint.
Operation - Consumer Affairs (Complaints Management, Inquiries and Customer Assistance)
- Receive, log and acknowledge consumer inquiries and complaints in a timely manner th...