Consumer Duty Officer

NEW CONTRACT OPPORTUNITIES | CONSUMER DUTY | INSURANCE & FINANCIAL SERVICES

I’m currently supporting a growing business within the insurance and financial services space that is continuing to invest heavily in its Consumer Duty and customer outcomes capability.

As part of that growth, we’re hiring for two 9–12 month contract positions that will play a key role in shaping and embedding customer outcome frameworks across the business.

1️⃣ Consumer Duty Officer

A hands-on role supporting the ongoing implementation and embedding of Consumer Duty. Key responsibilities include:

✔ Fair Value Assessments

✔ Product Governance activity

✔ Conduct MI analysis and reporting

✔ Complaints trend analysis

✔ Reviewing customer interactions and call transcripts

✔ Building frameworks, tools and documentation

We’re looking for someone from an insurance, broker or wider FCA-regulated env...