Job Description
Role Overview
Are you passionate about delivering exceptional customer experiences through cutting-edge technology? Do you have a skill for understanding systems and an eye for process improvement? If so, we’re seeking a skilled Telephony Specialist to join our dynamic team!
Key Responsibilities
- Collaborate with clients to understand business requirements and tailor solutions accordingly
- Configure and deploy telephony platforms
- Maintain and optimize existing implementations
- Provide technical support and troubleshooting
- Stay up to date on the latest features, best practices, and current trends
Required Qualifications
- 2–3 years of hands‑on experience with end‑to‑end cloud‑based contact center omni‑channel implementations (Zoom Contact Center experience is a plus)
- Proven track record in successful implementation and maintenance of these platforms
- Strong techn...