Contact Center Lead: Mentor & Escalations

Ventra Health, Inc. is seeking a Contact Center Team Lead to serve as a senior member of the team in Mabalacat, Pampanga. This role involves balancing leadership responsibilities with hands-on support in a healthcare environment. The Lead will assist Supervisors, mentor Specialists, and manage escalated inquiries while actively participating in service delivery. Candidates should have at least an Associate’s degree and 2–3 years in a healthcare contact center. Strong communication and problem-solving skills are essential.
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