Job Description
Job Summary
We are seeking an experienced and customer-focused Contact Center Manager to lead and develop our contact center operations. The ideal candidate will be responsible for delivering the best of its class customer experience (CX), ensuring operational excellence, and improving performance against key service and problem-resolution KPIs.
This role requires strong leadership, analytical capability, and a passion for continuous improvement in a fast-paced service environment.
Key Responsibilities
1. Customer Experience Excellence
- Ensure delivery of a premium, consistent, and seamless customer experience aligned with the brand positioning of a luxury limo service.
- Develop and implement customer service standards, scripts, and quality assurance processes.
- Handle escalations and ensure ti...