Contact Center Performance Strategist

A leading translation services provider in Rawalpindi Cantonment seeks a dedicated professional for contact center performance analysis. The role involves resolving escalations, evaluating customer communications, and recommending process improvements. Responsibilities include preparing training materials and conducting research on escalated calls. Ideal candidates should have a strong analytical mindset and the ability to respond to service inquiries effectively. This position offers an opportunity to enhance team performance and contribute to ongoing process improvements.
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