Job Description
Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care.
Job Summary
The Contact Center Specialist will answer a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role utilizes multiple internal systems to assist with overall patient billing needs.
Essential Functions and Tasks
- Provides exceptional customer service to callers, troubleshoots billing inquiries, explains benefits coverage, and outlines course of action and timeframes.
- Ensures proper ...