💼 Full-Time Position

Contact Center Team Leader – Bilingual (English & French)

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IO Solutions Contact Center
📍 Casablanca, Casablanca-Settat, Morocco
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Location
Casablanca, Morocco
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Posted
June 29, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Contact Center Team Leader – Bilingual (English & French)

Job description

IO Solutions is looking for a bilingual (French and English) Team Leader for its Casablanca contact center. Reporting to the Customer Service & Sales Management team, the Team Leader will be responsible for their own team of agents. This role involves supporting and guiding agents during call handling, ensuring teamwork and effective communication with agents and other members of the organization. The Team Leader will also ensure compliance with procedures, standards, and the company’s code of conduct.


WHAT WE OFFER

  • A genuine opportunity to build a rewarding career through our Advancement Program

  • A dynamic and welcoming work environment

  • Job stability

    • Responsibilities

  • Provide daily coaching to agents to help them achieve expected results in both sales performance and call qualit...