Job Description
Technical Requirements
Genesys platform setup and multichannel enablement
CRM integration and data flows
AI/NLP platforms (KoreAi, OpenAI) for chatbots, automation, and others
Cloud deployment (AWS, Azure) and security zones
Network architecture, disaster recovery, and high availability
CX and user journey , service catalogue, knowledge base ..etc
Agents lapryo solutions ma systems, workforce managing and so
Ensure the Contact Center solution is designed for seamless integration with all relevant client and third-party systems.
Work closely with vendors and internal teams to define and validate integration requirements, data flows, and interface specifications.
Ensure integration designs support real-time data exchange, security protocols, and adherence to government interoperability standards.
Support validation and testing of all integrations during system integration and UAT phases.
Ensure all ...