Job Description
Job Description:
Role: Contact Center Technology Engineer
Location: Onsite Chicago, IL
Top Skills:
1.Five9
2.IVR
3.Contact Center
Responsibilities:
Independently design and develop data, software, or technology solutions to answer scientific or business questions. Demonstrate proficiency across a range of technologies related to programming languages, data integration, data warehousing, and data visualization and analysis.
Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and environments both remotely and nearshore/offshore.
Manage day-to-day operational and tactical aspects of multiple Implementation projects.
Effectively communicate plans, progress, and status to both internal and business users
Be able to articulate Desig...