Job Description
An exciting opportunity to join our client's team at a staffing and consulting company headquartered in New Jersey, specializing in innovative workforce solutions across various industries. We are looking for a Contact Center Transformation Consulting – Nice CXOne to join this organization.
Responsibilities
- Leverage project management skills to manage workload and deliverables
- Apply critical thinking and resource management to solve problems
- Create valid business cases and manage solution deployment
- Design and deliver Nice CXOne solutions
- Lead end-to-end implementation of CCaaS/Conversational AI solutions
- Integrate Generative AI into customer experience solutions
- Engage stakeholders to resolve issues and risks
- Design and develop contact center solutions
- Stay updated on emerging technologies and trends
- Apply knowl...