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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Responsibilities
- Handles customer enquiries and complaints related to insurance policy operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
- Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls, email or live chat for the Hong Kong market.
- Reports problems, potential crisis and complaint to supervisor for service improvement.
- Makes outbound call to customers for follow-up cases.
- Documents call activities in system.
- Documents follow up items in log sheet or send email to AIA Hong Kong Business Partners and Panel strategic partners.
- Works closely with AIA Hong Kong Business Partners and Panel strategic partners to resolve the complaints and uncertain issues.
- Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or o...