💼 Full-Time Position

Contact Centre & CX Transformation Consultant

🏢
Capgemini
📍 London, England, United Kingdom
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Location
London, United Kingdom
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Posted
June 07, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Role Summary

Drive and support the digital transformation agenda for clients by assessing existing processes and technologies to improve customer experience and operational efficiency. Utilize industry knowledge and Contact Centre/CX expertise to design, plan, and implement complex digital and intelligent automation solutions aligned to client objectives.

Key Responsibilities

  • Drive and support the digital transformation agenda for clients
  • Assess existing processes and technology to identify opportunities to improve customer experience and operational efficiency, utilizing industry knowledge and Contact Centre/CX expertise
  • Create technical and resourcing business cases aligned to client objectives
  • Present at leadership review sessions with Customer and Capgemini leadership
  • Design, plan, and drive implementation of complex business solutions including digital platform technologies and Intellig...