Job Description
Company Description
We're building something exciting, and we want you to be part of it.
Lumino is launching an internal call centre to provide centralised patient support across our New Zealand dental practice network. This is a brand-new team, and you have the chance to help shape it from the ground up. As a Call Centre Consultant, you'll be the first point of contact for patients across our network, helping them with bookings, treatment queries, recalls, and more. You'll bring your dental expertise to a new environment, making a real difference to patient experience at scale.
Job Description
Inbound & Outbound Patient Calls
- Answer high-volume inbound calls and manage appointment bookings, changes, and cancellations using Exact PMS.
- Triage urgent or complex clinical queries to the right practice team with care and efficiency.
- Conduct outbound calls for recalls, reactivations, missed appointments, and treatment...