Job Description
LOCATION
Sydney, NS
POSITION OVERVIEW
MCI is a tech-enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Any‑as‑a‑Service (XaaS) solutions across healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Our contact centers use advanced technologies to support both on‑site and remote agents, enabling scalable, cost‑effective customer journeys.
We are hiring a skilled and dependable Contact Center Representative (Level II) to support inbound and outbound customer service, technical support, and sales initiatives. The role involves interacting with customers to address inquiries, resolve complaints, troubleshoot issues, and promote eligible products and services. This full‑time, on‑site position includes paid training and offers clear career advancement into supervisory, training, talent acquisition, and operations management roles.