Job Description
This job is with Capgemini, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About the Job you're Considering
Capgemini’s Intelligent Customer Operations practice is focused on the design, build and operate acrossclients’ Customer Operations and Contact Centres. This includes:
- Best-in-class customer journey design and implementation.
- Design of digitally enabled operating models and contact strategies.
- Contact Centre and CRM technology deployment.
- Data and insight-led approaches to improve future CX outcomes.
- Running and transformation BPO contact centre operations
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting th...