Job Description
ABOUT DENIS
Dental Information Systems (Pty) Ltd (DENIS) has been a leader in dental managed care services since 1996. Our extensive experience in dental risk management combined with cutting edge technology offers a world class service relevant to the Southern Africa market (South Africa, Botswana, Namibia).
DENIS currently provides dental managed care services to 11 medical scheme clients.
ABOUT THE POSITION
The Team Leader will be responsible for managing and driving a team of inbound Contact Centre employees to achieve service levels through an agreed turnaround time. The Team Leader will act as the point of contact for all escalations and queries and ensure resolution while driving a culture of customer-centricity and performance excellence.
Key Responsibilities may include but are not limited to:
- Manage and support a team of inbound contact c...