Job Description
We are seeking a Contact Centre Team Leader to lead and manage a team of Bookings Specialists to exceed patient and referrer expectations.
Location: Wellington.
This is a permanent full‑time 40‑hour per week role.
Responsibilities
- Lead, coach, and support a team of Bookings Specialists to achieve performance targets and deliver outstanding patient service.
- Monitor, analyze, and improve operational performance, ensuring efficient workflows and high‑quality outcomes.
- Foster a positive, collaborative team culture aligned with organisational values and continuous improvement.
Qualifications
- Proven leadership capability with the ability to motivate, coach, and develop team members.
- Strong communication and interpersonal skills, with a patient‑focused approach.
- Highly organised with the ability to manage competing priorities and drive performance outcomes.
- A continu...