Job Description
SUMMARY:
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POSITION INFO:
ENVIRONMENT: JOIN the team of a dynamic Tech Company seeking a versatile and technically skilled Contact Centre & Technical Support Specialist who will manage Inbound and Outbound customer interactions, support CRM systems, generate reports, and assist with general IT-related issues. The ideal candidate will require a Certification or qualification in IT, Information Systems, or related field with proven experience in a contact centre (Inbound & Outbound) environment, proficiency with ticketing systems such as Zendesk, Freshdesk, Jira & reporting tools like Excel, Power BI, or similar. DUTIES: Customer Support & Call Handling - Manage Inbound and Outbound calls in a professional and efficient manner. Assist customers with queries, complaints, and service requests. Maintain high levels of customer satisfaction and service quality. Follow up with customers to ensure resolution of issues. CRM Management & Support - Trou...