💼 Full-Time Position

Contact Centre Test Assurance Specialist

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Experis
📍 London, England, United Kingdom
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Location
London, United Kingdom
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Posted
June 20, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Location: London Job Type: Contract Industry: Digital Workspace Job reference: BBBH440882_1780908073 Posted: about 2 hours ago

Role Title: Contact Centre Test Assurance Specialist
Rate: £332
Location: London or Horsham
3 days on site


Key Responsibilities

  • Lead the QA workstream for the Contact Centre Transformation programme.
  • Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including: Regression testingNetwork configuration validationBackup and recoveryCall recording functionalityIntegration with upstream/downstream systemsRollback and contingency scenarios
  • Review, challenge, and validate vendor testing strategies and plans.
  • Provide independent QA assurance to client QA leadership on: Testing completeness and qualityKey risks and gapsMitigations and readiness for release
  • Collaborate closely with vendors (including Wipro) and internal stakehol...