Job Description
Client is seeking a detail-oriented and proactive Content Management Specialist with 2–5 years of experience to support the development and governance of content within a global knowledge base utilized by a Virtual Agent (AI Chatbot powered by Large Language Models). The role requires working closely with global teams, ensuring content accuracy, consistency, and effectiveness.
Job Responsibilities:
- Collaborate with cross-functional global teams to capture, catalogue, and govern knowledge.
- Manage and update content efficiently using Content Management Systems (CMS).
- Write and edit complex information (e.g., policies, processes, guides) into clear, concise, and usable content.
- Apply content standards and ensure alignment with brand and platform-specific guidelines.
- Monitor content performance metrics and provide actionable insights to enhance knowledge management strategy.
- Excelle...