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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Assist with documenting and reviewing existing IT and business processes to understand current workflows and identify inefficiencies;
- Analyse operational processes, procedures, and service delivery activities to identify improvement opportunities;
- Support process mapping, workflow documentation, and the development of standard operating procedures;
- Assist with identifying process bottlenecks, duplication of effort, and non-value-adding activities;
- Gather feedback from stakeholders to better understand process challenges and improvement requirements;
- Assist with identifying and recommending process improvements to enhance efficiency, quality, and service delivery;
- Support continuous improvement initiatives across IT operations and business support functions;
- Participate in process optimisation projects aimed at improving turnaround times and operational effectiveness;