💼 Full-Time Position

Contract Customer Care Consultant (call-centre)

🏢
Zurich Insurance Company
📍 Hong Kong, Hong Kong, Hong Kong
📍
Location
Hong Kong, Hong Kong
📅
Posted
June 25, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Accountabilities


  • Provide professional customer services to the General Insurance enquiries from various channels, e.g. Live Chat, Call, Email, Whatsapp, Counter, etc.

  • Maintain our customer services in good quality to achieve customer satisfaction

  • Support ad-hoc projects and administrative tasks as assigned

    • Job Qualifications

  • Customer-facing / hotline experience in insurance / financial service industry is preferable

  • IIQE qualification is an advantage

  • Proficient in Cantonese and English is required; Mandarin is a plus

  • Patient with customer-oriented mindset 

  • Good communication and interpersonal skills

  • We will initially offer employment with 12-month contract; contract renewal will be subject to employee's performance and business needs

    • Why Zurich


    At Zurich, we like to think outside the box and challenge the status quo. We take an opt...