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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Customer Liaison Officer
What you’ll be doing
Completing pre-entry surveys and joint inspections with our contractors in advance of investment works, such as replacement windows, bathrooms and kitchens Arranging consultation events with customers and contractors Supporting customers by resolving complaints and responding to queries related to investment works in a well-coordinated, effective and responsive manner Supporting the surveying team in the effective delivery of the planned maintenance works and being the main customer point of contact representing Great Places Responding to customers through a range of media including phone, text, email, social media and webchat, promoting use of digital communication where possible Supporting our customers’ needs and provide advice and guidance about appropriate services and referral routes, signposting to trusted partners agencies and service providers ...