Job Description
Why This Role Matters
You’ll take ownership of some of our largest and most important customer contracts . These aren’t just agreements - they’re long-term partnerships. What’s written in the contract needs to be delivered consistently, accurately, and without friction.
Your job is to make sure:
- Customers get exactly what they’ve been promised
- Services are delivered properly and on time
- Any changes are managed clearly and correctly
- Relationships stay strong and continue to grow
When this role works well, customers stay, trust builds, and the business grows.
About the Team You'll Join
You’ll join our Education Customer Services team , working closely with delivery, finance, legal, and technical teams. It’s a hands-on, collaborative environment where people take ownership, solve problems quickly, and focus on getting things right for the customer.