Control Center Specialist II

Responsibilities

• Professionally answer emails directed to the Customer Service Department.
• Create new shipment orders for both domestic and international routes.
• Validate new orders received from the customer portal to ensure the accuracy of information and documentation.
• Work closely with global customer service teams.
• Utilize World Courier’s operational tools to search import requirements and advise customers on the regulatory requirements of importing into foreign countries.
• Pre‑advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc.
• Provide standard quotes to customers.
• Plan domestic routings while considering carrier requirements.
• Route domestic shipments on next reliable and direct flights out (NFO service).
• Enter clear and precise notes and instructions of customer expectations into the job file.
• Manag...