Control Tower Team Lead - Rates & KPI Excellence

DSV - Global Transport and Logistics in Parañaque is looking for a BSS Control Tower Team Leader to manage service quality in control tower processes. The leader will be responsible for team development, meeting KPIs, and ensuring compliance with standard operating procedures. A Bachelor's Degree in a related field and excellent leadership and communication skills are required. The position involves mentoring staff and active participation in performance reviews, ensuring alignment with customer and company standards.
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