Job Description
Job Purpose
As a Service Coordinator, you will be responsible for overseeing and managing the delivery of services to clients or customers. Your primary objective will be to ensure efficient coordination between various teams, including service providers, technicians, and clients, to guarantee timely and high-quality service delivery. You will serve as clients' main point of contact, addressing their inquiries, scheduling service appointments, and ensuring their satisfaction throughout the service process. You are responsible for providing resources to complete the services as part of your role. This includes booking in or out stock, picking stock, and providing stock to courier services.
Duties & Responsibilities
Key Responsibilities:
- Deal directly with customers either by telephone, electronically, or face-to-face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain...