Job Description
Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Support customer enquiries in the local language, ensuring accurate and customer-friendly responses. Promotion and adoption of new tools. Participate in service improvement projects. Improve and increase digital utilization with all customers.
Participate in customer-facing (F2 F) meetings , including joint customer visits with Sales.
Manage and coordinate escalations across all Customer Service-related topics, ensuring timely resolution and clear communication.
Participate in and host RB calls, ensuring structured follow-up and action tracking.
Support onboarding of new customers by explaining Customer Service setup, Quality Promises, and available e-business tools.
Support Sales teams in delivering Quality Promises and meeting customer commitments.
Perform root-cause analysis for recurring issues and service deviations, and drive correct...