Job Description
What success looks like in this role:
•Provides Data Process support within an assigned service or product area.• Performs various Data Process duties, such as: o Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information, o Handling and processing product, service or other orders / requests, o Handling transactions associated with product / service changes, o Entering and updating transactional information into databases, spreadsheets or other systems, and o Handling and processing payments.• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
• Escalates complex and diff...