Coordinator, IT Applications & Support

This is a part-time hourly position and reports directly to the Senior Manager, IT Applications and Support at SEMI Milpitas office.

• Provides day-to-day technical support:
  • Manage Help Desk ticketing system
  • Setup, configure, and add hardware and software
  • Maintain passwords, data integrity, and file system security for the desktop environment
  • Analyze, troubleshoot, and repair computer systems, hardware, computer peripherals, and desktop software.
  • Imaging and image recovery
  • Install / Re-install various software packages and updates
  • Track, route and properly escape unresolved queries to the next level of support
• Provide first level contact and resolutions to customers:
  • Follow up with customers, provide feedback and see problems through to resolution
  • Build and maintain e...