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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Purpose
- Responsible for shift based corporate support, incident detection, ticket management, and first-level troubleshooting of corporate customer services. The role requires quick response to issues, proper documentation, and timely escalation to next levels to ensure minimum downtime and SLA compliance.
Job Responsibilities
- Corporate NOC shift work for corporate clients complaint's handling.
- Pro-active monitoring of links, and corporate customer services using NMS/EMS tools.
- Detect and acknowledge alarms, open tickets for incidents, and ensure proper classification (severity/priority).
- Perform basic troubleshooting of IP/MPLS links, Fixed data, Fixed voice and transmission services.
- Validate customer complaints using ping, traceroute, interface status, and NMS tools.
- Identify physical vs logical/network issues and escalate accordingly.
- Log and update incidents in tic...