Job Description
Job objectives and responsibilities
Build and maintain effective professional customer relationships and communications.
Help manage customer service delivery and communications as part of the service department.
Communication and liaison with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
Updating relevant customer records on system database
To ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job.
Costing all jobs efficiently to avoid financial issues.
All admin duties completed within timely manner.
Respond to any client queries relating to job updates.
Adhoc duties assisting with service desk, small works admin as and when required.
Main duties
* Processing and maintaining customer records.
* Compliance, ensuring all certificates/documentation from engineers/subcontractors are comp...
Build and maintain effective professional customer relationships and communications.
Help manage customer service delivery and communications as part of the service department.
Communication and liaison with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
Updating relevant customer records on system database
To ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job.
Costing all jobs efficiently to avoid financial issues.
All admin duties completed within timely manner.
Respond to any client queries relating to job updates.
Adhoc duties assisting with service desk, small works admin as and when required.
Main duties
* Processing and maintaining customer records.
* Compliance, ensuring all certificates/documentation from engineers/subcontractors are comp...